1. POLICY STATEMENT
GOG is committed to protecting the privacy of the personal information and sensitive information which it collects and holds, in accordance with the Act.
- the kinds of information that GOG may collect about you and how that information is held;
- how GOG collects and holds personal information;
- the purposes for which GOG collects, holds, uses and discloses personal information;
- how you can access the personal information GOG holds about you and seek to correct such information; and
- the way in which you can complain about a breach of your privacy and how GOG will handle that complaint.
2. COLLECTION AND USE OF PERSONAL INFORMATION
2.1 Types of personal information collected by GOG
GOG collects personal information from members, volunteers, donors and other contacts that is necessary for it to perform its functions. The types of personal information GOG collects, and the purposes of collecting that information may include (as applicable):
- Donors: When you make a donation, including via this website, in person, over the phone, by direct deposit, via email, by post, or through our fundraising personnel or volunteers as part of any of our fundraising events, or activities, or at our offices. GOG collects and stores in our database your name, phone number, address, email address, date of birth.
- Members and volunteers: GOG may also collect its supporters’ and volunteers’ names, phone numbers, addresses, email addresses, and other contact information, records of communication between them and GOG and other personal information about our current and potential supporters and volunteers so that we can encourage, record and acknowledge their support and communicate with them about GOG and our activities.
- Conducting events: We may collect contact details, donation history and other personal information, including photographs and videos, about donors, volunteers and other supporters who wish to join or participate in our events, programms we conduct and our publications. This information is used to administer these events, promote and seek support for such events, share individuals’ stories with the community and for the activities of GOG.
- Assisting with your queries: You may choose to provide us with your name or other contact details when you call us by phone, or write to us, so that we can respond to your request.
- Conducting our general business activities: GOG collects personal information about individuals who are, or are employed by, our suppliers (including service and content providers), contractors and agents for our general business operations.
- Applying for a position (as a volunteer) with GOG: We may collect your personal information, including name and contact details, information about your working history and relevant records checks (including criminal and working with children checks) when you apply for a position with us in order for us to assess your suitability for that or other positions.
2.2 How we collect personal information
We will usually collect your personal information directly from you, however sometimes we may need to collect information about you from third parties, such as:
- guardians; or
- other third-party information sources. We will only do this if:
- you have consented to such collection;
- such collection is reasonably necessary to enable us to appropriately manage, conduct and oversee GOG’s activities; and
- it is legally permissible for us to do so.
2.3 Use and disclosure of personal information
GOG uses and discloses personal information collected for the primary purpose of:
- processing donations and communicating with our donors and supporters, including sending them information (which may be by phone, post, email or other electronic means directly from us or a third-party mailing house);
- communicating with donors, prospective donors and supporters, and volunteers (including responding to queries and complaints) and distributing our publications, conducting fundraising events, appealing for further donations and supporting and raising awareness about our fundraising activities and our mission; and
- conducting our general business activities, including interacting with contractors and service providers, billing and administration including measuring and assessing the level of support we receive and the effectiveness of our fundraising activities and assessing applicants for positions with us.
The disclosures referred to above may include disclosure to our third parties such as our contractors, service providers, partners and volunteers only to the extent necessary for them to perform their duties to us. We use a range of suppliers, service providers, contractors and partners to enable us to perform the activities and functions of GOG. They include information technology service providers, banks and credit card companies. Such disclosure will always be made under strict obligations of confidentiality and only when necessary to enable the proper management of GOG’s activities.
We may also disclose the personal information of patients to their family members or guardian, for the purpose of discussing stories about their experience with Canberra Health Services which the patients have agreed to share via our publications or for other fundraising activities. We may, with your permission, also send the patient stories to third parties to help promote their fundraising efforts for GOG and refer to patient stories in our publications, including on our website. Any personal information disclosed via our website may include disclosure to recipients who access our website in countries outside Australia.
To opt out, people can:
- Select the ‘unsubscribe’ option in one of the marketing or fundraising communications they receive from us
- Call us on 0415 464 291
- Email: firstname.lastname@example.org
- Mail: (No mail address as yet)
GOG only uses your personal information for the primary purpose for which it was collected by GOG, unless:
- there is another purpose (secondary purpose) and that secondary purpose is directly related to the primary purpose, and you would reasonably expect, or GOG has informed you, that your information will be used for that secondary purpose;
- you have given your consent for your personal information to be used for a secondary purpose; or
- GOG is required or authorised by law to use your personal information for a secondary purpose (including for research and quality improvements within GOG).
2.4 Third party service providers
Where we engage third party service providers, we may disclose personal information to those service providers who may use, process and/or store that information overseas.
3. ACCURACY AND STORAGE OF PERSONAL INFORMATION 3.1
GOG will take reasonable steps to ensure that your personal information which is collected, used or disclosed is accurate, complete and up to date.
All your personal information held by GOG is stored securely in either hard copy or electronic form with a third-party storage provider. GOG strives to ensure the security, integrity and privacy of personal information, and will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. GOG reviews and updates (where necessary) its security measures in light of current technologies.
3.4 Protecting yourself
While GOG does all it can to protect the privacy of your personal information, no data transfer over the internet is 100% secure. When you share your personal information with GOG via an online process, it is at your own risk.
There are ways you can help maintain the privacy of your personal information, including:
- always closing your browser when you have finished your user session;
- always ensuring others cannot access your personal information and emails if you use a public computer; and
- never disclosing your user name and password to third parties.
3.5 Data breaches
If you notify GOG about a data breach, we will not disclose personal information about you unless you agree, or would reasonably expect us to.
If GOG becomes aware of a data breach, we will comply with our obligations pursuant to the Commonwealth Privacy Amendment (Notifiable Data Breaches) Act 2017.
GOG’s website may also use Google Analytics features which allow us to tailor our marketing to better suit your needs.
If you prefer not to allow this, you may be able to adjust your browser to turn off the use of “cookies” or to notify you when they are being used. However, if you disable cookies, you may not be able to access certain areas or take advantage of certain features of GOG’s website. If you choose to not have your browser accept cookies from GOG’s website, you will need to re-enter your personal information each time that you attempt to access information. You can also opt out of programs like Google Analytics if you wish: https://tools.google.com/dlpage/gaoptout/.
5. LINKS TO OTHER SITES
GOG may provide links to third party websites. These linked sites may not be under our control and GOG is not responsible for the content or privacy practices employed by those websites. Before disclosing your personal information on any other website, we recommend that you carefully read the terms and conditions of use and privacy statement of the relevant website.
6. ACCESSING AND AMENDING YOUR PERSONAL INFORMATION
You have a right to access your personal information which GOG holds about you. If you make a request to access your personal information, we will ask you to verify your identity and specify the information you require.
You can also request an amendment to any of your personal information if you consider that it contains inaccurate information.
You can contact GOG about any privacy issues as follows:
- Call us on 0415 464 291
- Email: email@example.com
- Mail: (no mail address yet)
While GOG aims to meet all requests for access to personal information, in a small number of cases and where permitted to do so by law, GOG may not give access or may do so only under conditions.
Subject to applicable laws, GOG may destroy records containing personal information when the record is no longer required by GOG.
GOG aims to deal with all complaints in a fair and efficient manner. If you have a complaint about GOG’s information handling practices or consider we have breached your privacy, you can lodge a complaint with:
- GOG’s President, using the contact details listed in clause 6 above; or
- the Office of the Australian Information Commissioner: by calling 1300 363 992 or in writing to:
Office of the Privacy Commissioner
GPO Box 5218
Sydney, NSW 2001
Or online at: https://www.oaic.gov.au/about-us/contact-us/